Octane support

Contact us

Email agent@getoctane.ai. Tell us your name, your business, the store, and what happened. A screenshot helps.

Write from the email address you sign in with so we can find your account. Never send us your password.

Signing in

Octane accounts are set up by your business. Your workspace owner invites you by email. Accept the invitation, then sign in to the app with the same email address, using your password or Google.

If you can’t sign in, or the app says your access is pending, ask your workspace owner to check your invitation and store access, or email us.

Stores and access

Your workspace owner decides which stores you can see and what you can change. Owners manage people and their access in the Octane web app at store.getoctane.ai, under Settings.

Deleting your account

In the app, open Settings, tap Delete account, and confirm. You can also email agent@getoctane.ai from the address you sign in with. Business owners who also want their business’s data and files deleted can email us, and we will confirm by email before deleting anything.

Our Privacy Policy explains what is deleted and what stays with your business.

Privacy and security

Our Privacy Policy explains what we collect and how we use it. To report a security issue, email security@getoctane.ai or see our Security page.